Nobody likes it when something goes wrong. It’s a little frustrating to waste time fixing something that should be working, right? Don’t feel guilty for avoiding solving the problem until the last moment — we’ve all done this once. The worst thing that can happen is you postpone the situation until it becomes unsustainable and then find out that the company’s service can only be provided by telephone. We decided to illustrate this desperate moment:
You’ve already accepted that you’re gonna need to contact the company’s service over the phone. Take a deep breath, dial the SAC number and listen to the automatic voice that says, “If you want to talk about…”. It’s inevitable: you feel as if it was last century.
When you get answered right away, you don’t even remember there’s a boring music for those who are holding on the line. You even think “it won’t be that bad”, but then the person who is talking to you can’t solve the problem and transfer the call before you say okay.
You had forgotten it, but there it is: the service’s boring music. After 10 minutes, you’re sure you’re going crazy.
With nothing left to do, you realize you need to go to the bathroom. How many hours since last time? At the same time, you want to go so much, you’re sure the agent will return to the call while washing hands and, without an answer, he/she will turn off the phone.
You see yourself obliged to answer the same questions all over again.
Talking to the new agent, you even think you explained the situation better. But then he/she can’t help you and transfer the call. When the other service employee finally answers, you even try to be nice, but it’s stronger than you:
You’ve repeated the same answers several times, but finally it seems to be going to work. One more moment, please… and then the call drops. It was never so hard to hear silence.
But you have no choice. So, you dial the SAC number again, with this expression:
You explain the situation and they transfer you directly to the service area capable of solving your problem. “One more moment, please”. How long have you been trying to solve the situation?
When it finally ends, you feel like you ran a marathon. Without the benefits to health, on the contrary.