The biggest examples of Customer Experience are great brands, such as Nike, Amazon and Netflix, which can convey the idea that only big businesses are able to keep an operation focused on the customer — but this is not true! Regardless of the size of your company, it is possible to deliver a quality and efficient service.
With the help of technology, there’s no excuse not to treat your customers in the best possible way. That’s why we’ve separated 10 tweets from Netflix to inspire your brand to engage in social networks and create a good relationship with consumers. Check it out:
When they made a reference to Titanic.
I would like to personally thank @netflix for putting titanic on stream
— Meghan Fonda (@meghanfonda) August 14, 2013
When Netflix told how is it like working there.
É exatamente assim. Fico contando os dias pro FDS pra eu poder preencher umas tabelas em paz. https://t.co/dF1RbZw6j7
— Netflix Brasil (@NetflixBrasil) February 16, 2016
It is exactly like it. I look foward to the weekend so I can work on some sheets in peace.
“Does Netflix quickly minimize Excel tabs she was working on and go back to watching series when the boss gets in the room?”
Would 3% be the Brazilian Black Mirror?
Isso é muito 3%!
— Netflix Brasil (@NetflixBrasil) June 6, 2018
“3% battery, nice advertising @serie3porcento @Netflixbrasil”
That’s so 3%!
When they made fun with their own algorithm.
yes netflix yes this is my definition of an exciting tv show as well pic.twitter.com/7OQjCUSG0g
— em (@emilyysimon) September 28, 2013
Netflix only wishes you well (even if it means staying in bed).
E tem gente que ainda reclama de gripe…
— Netflix Brasil (@NetflixBrasil) April 12, 2018
“I have a cold since last Sunday and I’ve watched:
– “La Casa de Papel” 2nd season
– “Riverdale” 1st season
– “Requiem” 1st season
– “Scream” 1st season
Now I’m starting “Tabula Rasa”
If I don’t get well by next Sunday I’ll watch Netflix’s entire catalogue”
– And there’s people who complain about getting a cold…
They even give suggestions as to what to watch
rn im watching schitts creek and mind hunter
— Netflix US (@netflix) May 25, 2018
More than once.
For immediate work-related stress relief: Bob Ross https://t.co/IfSDuImFv7
— Netflix US (@netflix) July 25, 2017
When they don’t accept Fake News.
— Netflix Brasil (@NetflixBrasil) April 16, 2018
“I heard some news that the series was cancelled”.
You heard wrong.
When they even send a screenshot to help the customer.
ah! there's a little dialogue button on the play bar: pic.twitter.com/KnSHM7XLJ8
— Netflix US (@netflix) May 7, 2018
Last but not least: when they admit being a fan of dogs (and of memes).
*wakes up and searches for appropriate meme through tears* pic.twitter.com/WefKd1Sff4
— Netflix UK & Ireland (@NetflixUK) December 21, 2017
If you want to see more inspirational tweets, just follow Netflix’s profile in the USA and Brazil. Oh, and ours, of course! We always give tips on service and relationship with the consumer. Follow us: @ScupGlobal on Twitter and Facebook.
>>> See also: How to improve your customer service in social networks