The biggest examples of Customer Experience are great brands, such as Nike, Amazon and Netflix, which can convey the idea that only big businesses are able to keep an operation focused on the customer -- but this is not true! Regardless of the size of your company, it is possible to delive...

Nothing is more unpleasant than contacting a company and being treated as a number, right? Since the first contact, it's normal that brands ask for a good deal of information about the customer, that is, it is not for the lack of data that the attendant calls the consumer "Case 72578", but...

Social networks' customer service has gained strength in recent years and today is mandatory among companies that want to be relevant in the current world. If your brand doesn't offer this option to consumers, it is after thousands of other businesses that talk and maintains a good relatio...