Alex Chung, founder and CEO of Giphy, is quiet, even a bit shy. Unlike other speakers who showed up on SXSW, he's not a natural-to-stage person, he even stutters. However, it's so clear he believes that gifs are the future of communication, that no one winked at his presentation and everyo...

The biggest examples of Customer Experience are great brands, such as Nike, Amazon and Netflix, which can convey the idea that only big businesses are able to keep an operation focused on the customer -- but this is not true! Regardless of the size of your company, it is possible to delive...

Nothing is more unpleasant than contacting a company and being treated as a number, right? Since the first contact, it's normal that brands ask for a good deal of information about the customer, that is, it is not for the lack of data that the attendant calls the consumer "Case 72578", but...